{"id":25,"date":"2023-06-26T13:12:39","date_gmt":"2023-06-26T11:12:39","guid":{"rendered":"https:\/\/chateau-guillermo.com\/?page_id=25"},"modified":"2026-05-09T15:03:00","modified_gmt":"2026-05-09T13:03:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/chateau-guillermo.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCheck availability<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDo you have another question?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many people can stay overnight in the castle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The ch\u00e2teau has 15 beds, including 7 double beds. The permitted capacity of the ch\u00e2teau is 15 people.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre dogs allowed? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! For an additional \u20ac15, your four-legged friends are welcome.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the castle and domain just for me and my group? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes! Both the castle and the 4-acre park are just for you and your party.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the drive to the castle? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The following travel times should be taken into account:<\/p>

  • Brussels -> 2 hours<\/li>
  • Antwerp -> 2.5 hours<\/li>
  • Paris -> 3 hours<\/li>
  • Amsterdam -> 4 hours<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I perform a booking? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Once you make a reservation on our site you will be directed to the payment page where you can transfer the total amount + deposit. As soon as we receive your payment you will receive a confirmation e-mail and your reservation is complete.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the check-in procedure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    No one lives permanently on the property so chances are you will not see anyone during your stay. However, you can very easily check in yourself using a key safe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs early check-in or late check-out possible?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Yes, we are very flexible regarding check-in and check-out times. However, only if the castle is not booked the day before or after your stay. Otherwise we need the time for cleaning.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we celebrate our wedding at Ch\u00e2teau Guillermo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    \ud83d\udc8d Yes \u2014 our ch\u00e2teau is a place where love stories find their perfect setting.<\/p>

    • Exclusivity:<\/strong>The entire estate and gardens are reserved just for you.<\/p><\/li>

    • Guests:<\/strong>Up to 40 for the celebration. Overnight: 15 at the ch\u00e2teau + 15 in a nearby house.<\/p><\/li>

    • Catering<\/strong>: You are free to choose your own caterer \u2014 we\u2019re happy to share local favorites who know the ch\u00e2teau well.<\/p><\/li>

    • Music:<\/strong>Indoors until midnight, outdoors until 22:00, in harmony with the peaceful Ardennes.<\/p><\/li>

    • Facilities:<\/strong>Tables, chairs, and tableware for 15 guests included. Extra items can easily be arranged.<\/p><\/li>

    • Decorations:<\/strong>You\u2019re welcome to add your own touch, with care for the ch\u00e2teau\u2019s historic soul.<\/p><\/li>

    • Visits:<\/strong>By appointment with our host Edel, or through a personal video call.<\/p><\/li>

    • Booking:<\/strong>Your date is secured with a signed agreement and deposit.<\/p><\/li><\/ul>

      \u2728 A wedding at Ch\u00e2teau Guillermo is not just a day \u2014 it is a celebration woven into timeless beauty.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I tour the castle in advance? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes you can. Contact us and we'll set up an appointment .<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there enough double beds because I suffer from cold feet. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      There are 7 double beds. So 14 people can lie a little shorter together \ud83d\ude09<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy wood for the stoves and campfire?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      You can purchase wood for the fireplaces as well as for the campfire. The cost is \u20ac45 each time for your entire stay. We definitely recommend this option, as the fireplaces create a very cozy atmosphere.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get the contact information for activities to do in the area?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes of course! As soon as you have booked we will send you our guest guide with all the information and contacts of activities in the area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the castle warm enough and is there enough hot water? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      You bet! Our updated heating system allows you to easily heat the castle to a comfortable 21 degrees. We also have plenty of hot water so everyone can take a nice hot shower or bath.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the property wheelchair accessible?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Entering the home requires some stairs that could be difficult for a wheelchair user.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the cancellation conditions? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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      • If you cancel 60 days before your arrival, you will receive a 50% refund.<\/li>\n
      • If you cancel 45 days before your arrival, you will receive a 25% refund.<\/li>\n
      • Als u 45 dagen v\u00f3\u00f3r uw aankomst annuleert, ontvangt u geen terugbetaling.<\/li>\n<\/ul>\n

        Indien gewenst kunt u voor \u20ac250 een annuleringsverzekering afsluiten. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Bekijk beschikbaarheid FAQ Heb je een andere vraag? Met hoeveel personen kunnen we overnachten in het kasteel? Het kasteel heeft 15 bedden waarvan 7 dubbele bedden. De toegelaten capaciteit van het kasteel is 15 personen. Zijn honden toegelaten? Jazeker! Voor een toeslagen \u20ac15 zijn je viervoeters welkom. Is het kasteel en domein enkel en alleen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":24,"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":2683,"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/pages\/25\/revisions\/2683"}],"wp:attachment":[{"href":"https:\/\/chateau-guillermo.com\/en\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}